Terms and Conditions

Terms and Condition

1.PARTIES

Edvoro is the trading name of School of Business and Technology London, registered in England, Registration number 08967560, and the VAT Registration number is 290041825. The registered office address of Edvoro is 15- 16 St. Helen's Place, London, EC3A 6DQ, United Kingdom.

In these terms and conditions, "we" means Edvoro, and "our" and "us" shall have the corresponding meaning; "you" shall mean you the customer, and "your" shall have the corresponding meaning.

We recommend that you print out and retain a copy of these Conditions and any other correspondence or documentation you receive from us in connection with these Conditions.

2. DEFINITIONS

1.In this Agreement:

2. "Consumer" means an individual acting outside the course of business.

3. "Content" means any content, in any form, published on Our Website by us or any third party with our consent.

4. "Course(s)" means any Course, unit or units of learning you purchase from us.

5. "Course Fee/s" means the amount payable by you for the Service or Product.

6. "Products or Services" means any products or services we offer for sale on Our Website, including but not limited to the course (s), or, if the context requires, products or services we sell to you.

7. "Registration" means your official registration with us, usually the day the order is made.

8. "Student(s)" means a single user of our online learning portal with a unique username protected by a user-defined password who purchases a course with us.

9. "Materials" means items associated with the course either issued at the commencement of the course or at a later stage;

10. "Online Access" means access to the online learning portal and online learning material (the "Virtual Learning Environment");

11. "Order" means an order submitted by you to us to procure a Course.

12. "Lending Partner" means the company that has the right to provide credit to our students. Please refer to the Terms and Conditions of your Credit Agreement for the details of your Finance provider and their contact information.

1."Tutor Support" means the tuition relating to the course and is provided by tutors appointed by us.

2. "Credit Agreement" means a loan contract arranged with our Lending Partner

3. "Enforce" means the Lender resorting to a court of law for an order directing you to pay

4. "Enrolment" means your enrolment in a Course

5."Enrolment Date" means the date on which we confirm your enrolment or such other date as determined by us.

6. "Guarantee" means the written instrument that sets out the terms of an indemnity.

7. "Indemnity" means a Guarantee or undertaking given by us to its Lending Partner.

8. "Intellectual Property Rights" means patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get- up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information – including know-how, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will exist now or in the future in any part of the world

9. "Interest-Free" means no interest cost for credit provided under a Credit Agreement.

10. "Learning Portal" means an online gateway to Courses, Resources, and other Learning Materials which facilitate e-learning.

11. "Our Website" means any website of ours and includes all web pages controlled by us.

12. "Payment Default" means two payments overdue under a Credit Agreement through us or a lending partner arranged under a credit option to pay for the Course Materials.

13. "Post" means display, exhibit, publish, distribute, transmit and or disclose information, Content and/or other material on Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

14. "Terminate" means, in respect of the subject matter where it is referred to, to foreclose a Credit Agreement and demand full payment of all amounts due under it; and also refers to the foreclosure of any contract between you and School of Business and Technology London.

15. "Terms" means the Terms and Conditions set out in this document.

3. ACCEPTANCE

This agreement contains terms specific to students on academic courses undertaken at our institution. It includes general terms applicable to all students at the Edvoro. These Terms and Conditions contain the entire agreement between the parties and supersede all previous agreements and understandings. In entering into this agreement, each party acknowledges that he does not rely on any representation, statement, promise, assurance, warranty, information, document, or other terms not forming part of this agreement.

If you do not fully understand any part of this agreement or are uncertain about your rights under it, don't hesitate to contact us for assistance. To ensure that your query is handled efficiently, please get in touch with the admissions department.

Do not access or use this site if you do not agree with any terms and conditions. Apart from Consumer Contracts 2013 (Information, Cancellation, and Additional Charges Regulations) or other legislation, no other representation can be made. Your use of this site shall be deemed to be your agreement to accept the terms provided here. You must read the terms and conditions before entering into a transaction.

The regulated courses offered by the Edvoro are approved in the UK only. Neither we nor the awarding bodies accept any responsibility for the approval of regulated courses outside the UK, including but not limited to embassies, governments for immigration purposes, or Universities for admission purposes. If you sign up for any unregulated course(s), you accept your responsibility to verify the course (s)' acceptance or approval. Neither we nor the awarding organisations accept any responsibility for the approval of the unregulated courses both inside and outside the UK.

By registering with the Edvoro, you warrant that you are legally capable of entering into binding contracts and are at least 18 years old. Further, you confirm that the information you provided is accurate, current, and complete about yourself, wherever required, in the application form. You agree to update your information if any of your information changes in the future. If we find that your information given is not accurate, complete, or up to date, your account may be terminated or suspended.

You agree to be entirely responsible for any activities made using your account details and password. In this respect, you shall ensure that any password you choose to gain Online Access remains confidential at all times. If you either lose your password or account details or become aware that a third party may have access to or use your password or account details, you shall notify us.

We reserve the right to:

  • Suspend or terminate access to Online Access and/or cease to provide the Services where you are in breach of these Terms.
  • Delete, vary or change any content in the Brochure or Site at any time; and terminate or cancel Orders (although we will not charge you for any orders, we cancel for reasons not due to your default).
  • 4. ACCREDITATIONS AND AFFILIATIONS

    You understand that School of Business and Technology London Limited is accredited by the Ofqual.gov.uk regulated awarding bodies such as Chartered Management Institute (CMI), QUALIFI, OTHM, The Chartered Institute of IT (BCS), Institute of Commercial Management (ICM) to deliver various regulated courses. Besides, the School of Business and Technology London Limited is accredited by many professional bodies such as the Institute of Business and Technology (IBT), Centre for Digital Marketing (CDM), Centre for Leadership Executives (CLE), Institute of Human Resource Executives (IHRE) and Sage Qualifications to deliver various unregulated courses.

    You further understand that School of Business & Technology London Limited collaborates with "Chestnut Education Group" to promote top-up courses(degree programs) awarded by Anglia Ruskin University and the University of Central Lancashire. In addition, we partner with London Graduate School to promote degree programs awarded by the University of Buckingham. The information and course details of degree top-up courses are updated on our website.

    5. ELIGIBILITY CRITERIA

    You agree that every course has certain entry requirements as explicitly mentioned on the website under the course description. You understand that you must meet the relevant entry requirements to be eligible to enrol on the course you wish to apply. You must self-declare before making payment that you meet the course's entry requirements and are eligible to enrol. Besides, a member of our admission team may also ask questions about your eligibility via email or phone. If satisfied with your answer, we may consider your answer as your self-declaration of meeting the eligibility criteria. We also advise you to upload your CV to the dashboard on the website along with your photo ID. You will not be officially registered with the relevant awarding body until we verify your ID and are satisfied that you meet the eligibility criteria. Suppose we find that any information you provided is inaccurate at any time during your study. In that case, we will revoke your enrollment and registration, and we will not give you any refund.

    6. ENROLLMENT

    By accepting the agreement, you state that the knowledge of the English language is sufficient to complete the course. A confirmation mail will be sent on your enrolment. You can also contact the Registry Department to confirm the enrolment status with the awarding body. If you have any sponsor to pay fees, or you have not met the entry requirements, or if your payment is not completed as per the contract, you will receive a "conditional offer letter". We will not process your enrolment, and you will not receive the welcome mail until you fulfill the letter's conditions. Your registration with the relevant awarding body will be processed within 45 days from the enrolment date. You are requested to update any changes you make in your profile (name, address, contact number, or email address) no later than five days after registration. Students who opt the instalment scheme should pay the 20% initial deposit and first month instalment. Please note, we will complete your awarding body registration only after we receive your initial deposit of 20% and the first month instalment. We will keep the registration on hold until we receive your first instalment payment. However, the access to Edvoro’s dedicated learning portal will be issued soon after we receive your initial deposit of 20% and complete the compliance check process, such as verifying ID, prior experience, and qualifications. If we do not receive the first month instalment within a month of receiving your initial deposit, a couple of reminder emails will be shared with you. If we still do not receive, we will restrict your access to Edvoro’s LMS and terminate your enrolment.

    7. ACTIVE STATUS

    We expect you to remain active in the Learning Portal after enrolment. In the state of being inactive in our Student Learning Portal or correspondence by email for a period of 90 days, we reserve the right to terminate your account. We may not provide any notification/warning for the automated deactivation before the termination.

    8. PRICE AND PAYMENT

    1. The price payable for the products or services you order is clearly set out on Our Website.

    2. Payment for all courses must be made in advance by credit card or debit card, bank transfer, PayPal, or our approved lending partner. We accept Visa, Visa Debit, MasterCard, and American Express payments.

    3. The Course Fees will be as set out in the quotation we provided to you and or as mentioned on our website. If we have not, for any reason, provided you with a quote or the quotation has expired, the price list will determine the Course Fees in force at the time. Prices may change anytime, but price changes will not affect any orders we have confirmed in writing.

    4. It is possible that the price may have increased from that posted on Our Website. If that happens, we will not dispatch the products or services until you have confirmed that you wish to buy at the new price.

    5. Prices include UK value-added tax ("VAT").

    6. We will bear bank charges by the receiving bank on payments to us. All other charges relating to payment in a currency other than pounds Sterling (£) will be borne by you.

    7. Any information we give about exchange rates is approximate only and may vary from time to time.

    8. If we have under-priced products or services by mistake, we will not be liable to supply them to you at the stated price, provided that we notify you before we dispatch them to you.

    9. If we owe you money (for any reason), we will credit you/provide a refund as soon as reasonably practicable, but in any event, no later than fourteen (14) days from the date when we accept that repayment is due.

    10. When products or services are purchased in packages that include examinations and any financing agreement in place with the School of Business and Technology London or any of Our Lending Partners, full payment must be completed before exam bookings are made.

    11. Without limiting any other remedies or rights that we may have if you do not pay us on time:

    12. We will charge an unpaid fee of £30 for each missed instalment.

    13. terminate this agreement by giving you written notice and requiring you to pay all outstanding amounts owing to us within fourteen (14) days of being notified of such in writing.

    14. Should you have a payment dispute, please contact support@edvoro.com promptly and provide all relevant details relating to your dispute.

    15. Subject to any exception stated or outlined in these Terms and Conditions or in any product or service listing, Course Fees cover all Course Materials.

    16.Upon termination of this agreement for any reason:

    17. You shall immediately pay us all outstanding invoices and interest. In respect of a product or service supplied but for which no invoice has been submitted, we shall submit an invoice which shall be payable by you immediately on receipt and

    18. You shall return all Course Materials which have not been fully paid for, and

    19. The accrued rights, remedies, obligations, and liabilities of the parties as at the expiry or termination shall be unaffected, including the right to claim damages which existed at or before the date of termination or expiry and

    20. Clauses that expressly or implicitly survive termination shall continue in full force and effect.

    In some cases, if there is an outstanding payment, your assignment submission will not be accepted and marked as non-submission; you must pay both late payment charges and resubmission fees to resolve the issues. We reserve the right to take legal action against you and/or your sponsor if all or part of your fees are outstanding and refer the matter to a third-party debt recovery agency. Suppose your fees are not paid, you missed a payment plan, or you have a balance of fees outstanding (including postage, resit, resubmission, or deferral fees); you may be expelled without a refund or withholding documents such as certificates, transcripts, or student ID cards.

    9. COURSE CHANGES, DEFERRALS, COURSE DURATION, COURSE EXTENSION & SHIPPING

    All students must complete all the assessments as required by the enrolled course. You cannot change the course or module once we register you with the awarding body. If you make any changes to your enrolment, like a change in course or mode of study; you must pay £250 as admin and re-registration fee to do so except in fully evidenced extenuating circumstances. For non-extenuating deferrals (change of intake or assessment submission date), you must re-register with the Edvoro and the awarding body (Fees to be confirmed). You can postpone an assessment or change the intake if the awarding body accepts the deferral under its regulations or by-laws. In any case, you can only defer once.

    Student(s) must complete their course within the duration specified for each course. If the student(s) would require additional time, they should inform the admissions manager during enrollment. The course duration for all the (a) award programs is six (6) months, (b) certificate programs are ten (10) months, (c) diploma programs are twelve (12) months and (d) extended diploma programs are eighteen (18) months. The course duration for the degree top-up programs is subject to the relevant university or its partners where the student(s) is enrolled.

    This course duration is applicable for all the programs delivered by Edvoro, irrespective of the awarding bodies. Suppose, for any reason, you exceed the maximum course duration, and additional time was not agreed upon during enrolment. In that case, you must request a course extension in writing within 14 days of the course expiry date. If your request is approved, a course extension fee is applicable. The applicable course extension fee is £150.00 plus 20% VAT for six (6) months and £250.00 plus 20% VAT for one (1) Year, which acts towards the administration charges for the course extension. You may also need to pay any awarding body re-registration fee, if applicable, which will be subject to the policy of the respective awarding body.

    You understand that you need to pay the shipping cost towards the delivery of certificate and transcript which would be £10.00 within the UK and £50.00 outside the UK. OTHM students need to pay £50.00 shipping cost for the delivery of certificate and transcript.

    10. LEARNING PLATFORM

    Once you have been accepted onto the course you applied for, you will receive a password providing you with access to your personalised Learning Platform for the duration of your course. Your learning portal is equipped with learning resources such as learning materials, lecture notes, assignment briefs, policies and procedures, assignment writing guidance, support desk, etc. Please be aware that the .ppt and .pdf versions of resources cannot be provided to students via email other than for reasonable adjustment purposes. Please note that we give no warranties or assurances as to the quality or suitability of the contents of your Learning Platform.

    11. ACCESS TO BOOKS AND JOURNALS

    At School of Business and Technology London Limited, we offer learning materials to the students made by qualified and approved tutors. To accomplish the course, you are required to undertake further research and readings to achieve the learning outcomes. Thus, you may need to access many books and journal articles at your cost from external sources such as libraries or online libraries when and where required for further research and readings. If you are studying a CMI course, you will be provided with access to the CMI Management Direct portal, where you will have access to several eBooks, Journals, videos, etc.

    12. TOTAL QUALIFICATION TIME (TQT)

    Total Qualification Time (TQT) denotes the minimum timeframe a student takes or requires to complete their course. It comprises the GL (Hours) plus all other time taken in preparation, study or, research or any other form of participation in education or training; however, no direct supervision of a lecturer or tutor is required. TQT is a terminology mostly used within the qualifications regulated by Ofqual as part of the Regulated Qualification Framework (RQF). When calculating TQT, awarding bodies consider similar qualifications to ensure that both the quality and the requirement are met. We also consider the views and expectations of the students of our qualifications during the development process leading to the attainment of qualification. Our students will see TQT expressed in two ways within the course specifications.

    13. GUIDED LEARNING HOURS

    Guided Learning Hours (GLH) are designed for students to complete the activities/ presentations under the instruction, guidance, or supervision of a lecturer, tutor or supervisor either by physical presence or electronic means such as prepared lecture slides or learning material. Where a course follows a structure, each unit will be allocated a GLH (hours) value, but where a course does not follow a structure, GL (hours) will be allocated to the course.

    At School of Business and Technology London, We provide detailed learning materials prepared by qualified and approved tutors in line with the specifications detailed by the awarding body to make up Guided Learning Hours. Besides, you will receive constructive formative feedback on your assignments for each unit, emphasising the learning and development that constitute the guided learning hours.

    14. ONLINE LEARNING

    With the School of Business and Technology London, you can study online. You finish your courses with flexibility at your own pace. You will be provided with tutor support via our tutor support desk. You agree to accept that the online learning mode will not allow you to interact directly or live with your tutor. Instead, we occupy a centralised tutor support desk portal where our support desk team liaises with tutors and students to adequately and promptly provide guidance, assessment feedback, and other study support. Once a student raises a support request through the support desk portal (Be, for guidance, assessment feedback, or any additional assistance), one of the support team members assigns the relevant request to an allocated tutor. As soon as the support team receives a response from the allocated tutor, it will be made available to the student in the portal. You should expect to receive a response to queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, you will receive a reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

    You can call our support desk team Monday to Friday between 8.30 a.m. and 5.30 p.m. Or email support@edvoro.com

    15. BLENDED LEARNING

    You understand that School of Business and Technology London strategically and conveniently employ Blended Learning, replacing the traditional face-to-face approach using a hybrid-teaching methodology. Our blended learning combines virtual live classes and conventional online self-paced learning. At School of Business and Technology London, the significant difference between Blended Learning and online learning is the Block Delivery of Virtual Live Classes. Students enrolled at the School of Business and Technology London on Blended Learning are offered a block delivery of virtual live classes, which can be booked in advance at their convenience most of the time. In addition to the Online Live Classes, you will receive all the standard benefits of Online Learning mode.

    The live classes are provided online using Apps like Google Meet, Zoom or Microsoft Teams. In addition to the live sessions, you will receive tutor support through our support desk portal, like the online learning mode. However, other than the live classes, you will not be allowed to interact directly with your tutor. Still, you can contact the support desk team anytime.

    The blended learning offered by the School of Business and Technology London includes the following:

    • Live Classes
    • Tutor support via the Support Desk Portal
    • Virtual Learning Platform
    • Assessment Resources
    • Assessment Guidelines
    • Evaluation Samples

    16. ASSESSMENT

    You agree to accept that school of Business and Technology London follows strict Assessment Policies that include formative and summative assessment procedures. Formative and summative assessment feedbacks are an integral part of the assessment process. You must read and understand the Assessment policies and procedures available in your learning portal (LMS). You will be provided with only two chances to make their assessment resubmissions. If you are unsuccessful in all the three attempts provided for any assessment, no further chance will be provided to resubmit the referred assignment. Also, all elements taken as a second or third attempt will be capped at the pass mark. You must read and understand the terms stated in the assessment and feedback policies.

    17. INTEREST FREE PAYMENT THROUGH LENDING PARTNER

    Our Lending Partner, Knoma, provides our 0% interest (Interest-free) finance option. "Knoma" is the trading name of Knoma Limited with the Company Number 11650366. Knoma Limited is authorised and regulated by the Financial Conduct Authority (ref. 973083 and 922520. By continuing with your finance application, you accept and abide by the terms and conditions of 'Knoma'.

    You must meet the following criteria for your finance application to be considered By 'Knoma'.

    • Be 18 years or older at the date of application
    • Be no older than 75 years at the end of the term
    • Be a permanent UK resident and homeowner/tenant
    • In regular permanent employment, Minimum of 16 hours
    • Self Employed/ Retired with proof of state, private, or company pension
    • Long-term invalidity/disability/mobility benefit
    • Minimum UK resident for 3yrs
    • Exclusions: Unemployed/ Students/Non-UK Residents
    • Mandatory: Direct Debit signed by the person applying for finance/ Goods to be installed at the same address as the finance agreement/ Customer to provide proof of signature and talk to the retailer/agent.
    • Have a UK bank account that can accept Direct Debits
    • Understand and accept that a full credit check or soft credit check will be completed when you submit your application, which will leave a "footprint" on your credit profile.
    • Finance must be applied for in the name of the individual taking the goods or services.
    • Direct Debit payments must be from the applicant's bank account and cannot be changed to a partner/family member.

    18. MONTHLY INSTALMENT PAYMENT

    By opting for a monthly instalment plan at the School of Business and Technology London, you agree to pay a minimum of 20% initial deposit (including any applicable taxes) and thereafter to pay the remaining number of payments, which will be billed monthly to your credit or debit card or withdrawn from your financial institution financial institution. You agree that you may prepay your outstanding balance at any time. You understand that by applying and choosing to pay in monthly instalments, you give authorisation to the School of Business and Technology London to charge your credit or debit card or withdraw from your financial institution for invoiced products or service charges. You hereby warrant that you have the authority to authorise payments to the provided account for the purpose of paying for products and services to the School of Business and Technology London. You understand and agree that the School of Business and Technology London is not liable in any way for erroneous bill statements or incorrect charges and that should an error occur in billing, the School of Business and Technology London's only responsibility is to correct it when and if School of Business and Technology London notice of the error. You understand that your credit or debit card or financial institution and School of Business and Technology London reserve the right, upon written notification, to terminate this payment option and/or your participation in a course(s). School of Business and Technology London reserves the right to restrict entry to courses and/or revoke account privileges if the account is not paid by the instalment payment due date and/or if any authorised charge is refused by the credit or debit card or your financial institution for any reason. You understand that payment will be charged to the credit or debit card or withdrawn from your financial institution on the instalment days specified or the next business day (or later, in the event of unforeseen events). You understand this authorisation remains in force and effect until the School of Business and Technology London has received written notification of its termination in such time and manner as to afford School of Business and Technology London and your financial institution a reasonable opportunity to act on it. You realise that if any account or credit/debit card number(s) provided at checkout changes, this authorisation will remain in effect for the new account number(s). Under all payment plans, all payments are due on the dates specified, regardless of course cancellation or rescheduling. You understand that all refunds or exchanges will be handled under School of Business and Technology London's standard course refund policies. Failure to continue scheduled payments in the event of cancelled or rescheduled courses may subject your account to cancellation. School of Business and Technology London reserves the right to charge a processing fee in the event that any charge is refused for any reason. You agree to accept that we will complete your awarding body registration only after we receive your initial minimum deposit of 20% and the first month's instalment. We will keep the registration on hold until we receive your first instalment payment. However, access to our dedicated learning portal will be issued soon after we receive your minimum initial deposit of 20% and complete the compliance check process, such as verifying ID, prior experience, and qualifications.

    You understand that if you make the payment using a monthly instalment plan using your debit card or credit card, the payments are processed by Zoho Subscription Software with our merchant account provider, Stripe, and we do not have any control over their payment system. We never receive your payment information via our website or any other means. It is never accessible to our contractors or staff members. You are taken to a secure page on the websites of PayPal, Stripe, or another reliable payment service provider at the point of payment. Although the payment page may be branded like the one on our website or with our logo, we have no control over it.

    You understand and agree that if you choose to pay by Direct Debit, our Direct Debit payments are processed by the company GoCardless. GoCardless (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services. We do not have any control over the information collected by GoCardless to set up the Direct Debit.

    19. DEGREE TOP-UP COURSES

    You agree to accept that enrolling on a Top Up Degree is subject to successfully completing the diploma course, leading to a relevant Top Up Degree. School of Business and Technology London only facilitates degree top-up enrolment upon completing the relevant pathway diploma accepted by the university. In case of any complaints/ grievances regarding the delivery of assessment or certification, you are liable to contact the respective study centre/university where you are enrolled. Enrolling in a top-up degree course, you agree to accept the terms and conditions of the centre/university that delivers/awards the program. Please refer to the cancellation and refunds section related to degree top-up courses.

    20. CANCELLATION AND REFUNDS

    This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, the following terms apply to the contract.

    a) We now inform you that information relating to all aspects of our products or services is not in this document but our marketing material, whether in the medium of Our Website or hard copy.

    b) The following rules apply to the cancellation of your order:

    1) If you have ordered products or services (courses) but have not received order/enrollment confirmation and learning portal login credentials, you may cancel your order without giving a reason, at any time within fourteen (14) days of your order. You will have no obligation, and we will return your money.

    2) If you have ordered products or services (courses) and have received order/enrolment confirmation and learning portal login credentials, you may cancel your order within fourteen (14) days of the date you received them. You may cancel your order without giving a reason. A refunded value will be calculated and offered provided that the appropriate conditions have been met.

    3) We will return your money subject to the following conditions:

  • You have not accessed your products or services (courses) at your online learning portal.
  • You comply with our procedure for returns and refunds.
  • 4) The option to cancel your order is not available if:

  • You have accessed your products or services (courses) at your online learning portal.
  • The fourteen (14) day cancellation period has expired.
  • c) Request for a refund can only be considered if we received a correctly completed form, which is available upon request.

    d) You accept that you consent to waive off your 14 days cooling-off period and acknowledge that you will lose the right to cancel the contract under Consumer Contract Regulation 2013 (29.1) if you access your course at your learning portal within 14 days of the order/enrolment confirmation.

    e) If you enrolled on a diploma plus degree top up course and you failed to accomplish the diploma course successfully and unable to enrol for the associated degree Top-Up, or if you decide to not pursue degree top course after completing diploma you will not be given any refund. You will be given a refund only in such cases; the Top Up Course is withdrawn by the Centre/University or no more available. We must receive your cancellation in writing within the Cancellation Period. Refund will be only given subject to the conditions stated in section 20(b) and its following conditions.

    f) If you enrol on a degree Top-Up only course delivered by our partner centre/university and want to cancel the order, the refund will be processed under the rules stated in section 20 (b) and its following conditions. However, we cannot guarantee any refund in the case of bankruptcy, liquidation, or closure of any of our partnering organisations that deliver the Top Up degree courses. If you are terminated from the Top Up Degree course due to any late fee payment, you will not be offered any refund.

    g) We provide both accredited and non-accredited courses. The accredited courses are awarded by recognised awarding bodies or universities, while non-recognised awarding organisations or professional bodies award non accredited or unregulated courses. We take no responsibility in the event if the awarding body or university loses its recognition/status from the relevant authority and no refunds will be given to you in such cases. You further accept that in the unlikely event that the accreditation(s) of the School of Business and Technology London is withdrawn by the awarding body(s) or relevant authority(s), you will not be refunded.

    h) All refund requests should be sent to admission@edvoro.com

    21. FOREIGN TAXES AND DUTIES

    a) If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.

    b) You are responsible for purchasing products or services that you are lawfully able to and for the payment of import duties and taxes of any kind that may or may not be levied in your country.

    22. SERVICE INTERRUPTIONS

    We may need to interrupt your access to the course to perform maintenance or emergency services on a scheduled or unscheduled basis. You agree that your access to the Course and/or Website may be affected by unanticipated or unscheduled downtime, for any reason, but that we shall have no liability for any damage or loss caused as a result of such downtime.

    23. ORDERS RELATING TO THIRD PARTY SELLERS

    In some cases, we may accept orders as agents on behalf of Third Party Sellers. The resulting legal contract is between you and that Third Party Seller, and is subject to the terms and conditions of that Third Party Seller, which they will advise you of directly. We recommend that you carefully review their terms and conditions before agreeing to the transaction.

    We may also provide links on our website to the websites of other companies who may not be affiliated to us. We will make you aware when such a Third Party Seller is involved in a transaction.

    We cannot give any undertaking as to the quality of Online Learning Packages provided by Third Party Sellers. This does not affect your statutory rights against the Third Party Seller.

    24. TUTOR SUPPORT

    You understand that School of Business and Technology London occupies a centralised Support Desk Portal, where our support team liaises with tutors and students to provide guidance, feedback, and other support. Once a student raises a support request through the support desk portal (Be it for guidance, feedback, or any further assistance), one of the support team members assigns the relevant request to an allocated tutor. As soon as the support desk receives a response from the allocated tutor, it will be sent to the student. The support desk system is in place to assist the students adequately and streamline all the support processes efficiently.

    You should expect to receive a response on queries like guidance and assistance within 1-3 working days. However, if the support request is for assessment feedback, you will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

    Online Learning Students will not be able to interact with the tutor(s) directly other than through the support desk portal. However, Blended Learning students will have the opportunity to interact with the tutor(s) during virtual live classes.

    25. RESUBMISSION

    By enrolling with us, you understand and agree that students are given only two chances of resubmission if referred/failed. However, all elements taken as a second or third attempt will be capped at the pass mark. Students will be charged £35.00 plus 20% VAT for the initial resubmission of a unit and £70.00 plus 20% VAT for all the subsequent resubmissions of a particular unit. Formative feedback is provided only once to the students and if students wish to have additional formative feedback, before the assignments are submitted for final evaluation, then it can be provided by paying £20.00 plus 20% VAT. If a unit is referred/failed by the student, we will make available the marking sheet with detailed feedback to the students so that they can determine the mistakes and discrepancies of their works. We will provide the resubmission assignment brief to the student if different from the previous one as soon as we receive/get approval from the awarding body

    26. UNITS INTERCHANGE

    Being an approved centre, School of Business & Technology London reserves the right to preselect units to deliver each course. You understand that we have preselected units (modules) for every course as per the criteria among the various units listed in the course specification provided by the awarding body. The preselected units are shown in the details page of the courses on our website. You agree that suppose you need any unit(s) interchange; you must request before enrolment to interchange unit(s) other than the preselected units shown on our website because we need to ensure the availability of learning materials for the requested unit(s). We will reject an application if the learning materials for the requested interchange unit(s) are unavailable. You are not allowed to make any request to interchange unit(s) once enrollment is complete.

    27. USE OF YOUR PERSONAL INFORMATION

    a) Our privacy policy is strong and precise. It complies fully with current UK law incorporating the General Data Protection Regulation (GDPR). Review our Privacy Policy at https://sbusinesslondon.ac.uk/privacy-policy

    b) You now irrevocably authorise us to publish your feedback, comments, and ratings as posted on any review sites. This is done in the context of testimonials.

    c) You understand that should you provide information or personal data relating to a third party, you are personally responsible for this data.

    Should this constitute any form of breach of the third party’s rights or of any laws, you will be liable for any legal recourse, relating to any law, which may arise from this breach. We cannot take responsibility for the accuracy or legitimacy of any information provided to us by any user of this site.

    d) Please notify us of any security breach, unauthorised use of your account or unauthorised provision of personal data. To report a breach of any kind, please contact us on support@edvoro.com

    e) Personal data is only retained for as long as required to provide the requested products or services.

    For further information on how your information is used, how we maintain the security of your information, and your rights to access information we hold on you, please read our privacy policy

    28. COMPLAINTS POLICY & PROCEDURE

    We strive to provide quality in all its activities. If you are dissatisfied with some aspect of their dealings with the Centre, it is important that you are entitled to complain and to make your concerns known to our staff members.

    Our standard channel for all complaints is through our “Complaints” department and all such communications should be directed to the email address support@edvoro.com.

    For further information on the appropriate policies and processes, please refer to our complaints policies and procedures.

    29. INDEMNITY

    You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

    a) your failure to comply with the law of any country;

    b) your breach of this Agreement;

    c) any act, neglect or default by any agent, employee, licensee or customer of yours;

    d) a contractual claim arising from your use of the products or services;

    e) a breach of the intellectual property rights of any person

    30. EVENTS OUTSIDE OUR CONTROL

    a) For the purpose of the Terms and Conditions, Force Majeure Event means an event beyond the reasonable control of School of Business and Technology London including, but not limited to, strikes, lockouts or other industrial disputes – whether involving the workforce of the Supplier or any other party, failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Suppliers or subcontractors.

    b) We shall not be liable to you as a result of any delay or failure to perform its obligations under the Terms and Conditions as a result of a Force Majeure Event.

    c) If the Force Majeure Event prevents Us from providing any product or service, We shall, without limiting Our other rights or remedies, have the right to terminate these Terms and Conditions immediately by providing You with written notice.

    31. INTELLECTUAL PROPERTY

    School of Business & Technology London grants you a personal, non- transferable and non-exclusive right to use its materials, contents and software on any personal media device; provided that you do not (and do not allow any third party to) copy, modify, create a derivative work from, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, grant a security interest in or otherwise transfer any right in the Software.

    32. MODIFICATION & VARIATION:

    From time to time and at any time without notice to you, we may modify this Agreement. You agree that we have the right to modify this Agreement or revise anything contained herein. The terms and conditions that apply to you are those posted here on our website on the day you use our website and complete your enrollment on a course with us. We advise you to print a copy for your records.

    33. LIABILITY FOR DEFECTS

    a) Before reporting a defect, fault or technical issue relating to our products or services, please carefully re-read the provided instructions/guidelines to ensure that you have followed the correct procedure.

    b) Please carefully check the stated technical requirements on Our Website for our products and services before placing an order. Failure to do so will not constitute a defect, fault or technical issue.

    c) When a defect, fault or technical issue is confirmed, we will provide this information to the relevant party for rectification without undue delay.

    d) If any defect, fault or technical issue is found, we shall:

    1. ensure rectification, where applicable;

    2. provide the information to the relevant party for rectification, where applicable.

    e) Whilst we make reasonable efforts to ensure the accuracy of Course Materials, we do not represent, warrant or guarantee that the Course Materials will be error free.

    f) You expressly acknowledge and agree that due to the rapidly evolving nature of information technology, Course Materials may become outdated and/or incorrect at any time.

    g) To avoid doubt, we will not refund Course Fees because Course Materials are not error-free, accurate, and/or up to date.

    h) We shall have no responsibility or liability to you for your inability to access the Online Learning System/Learning Portal due to issues beyond our control, such as the speed of your modem (or other connection devices used), your use of third party security software or firewall/proxy servers, or the performance levels of your internet service provider.

    i) We may use drip content settings to make the learning materials of the units available one by one, and this means that you will not see the learning materials of all the units at a time.

    j) We will reasonably endeavour to ensure that whilst you are enrolled on a Course, the Course Materials will be available to you via the Online Learning Portal on an uninterrupted basis save for:

    1. unavailability due to our scheduled maintenance of the Online Learning Portal; or

    2. an even outside of Our control

    34. WARRANTY DISCLAIMER

    You agree that your use of the website shall be at your sole risk. To the fullest extent permitted by law, School of Business and Technology London and any subsidiary, parent, affiliate, officer, director, licensor, employee, supplier, distributor, reseller agent, owner, or operator of School of Business and Technology London disclaim all warranties, express or implied, in connection with the Website and your use thereof. School of Business and Technology London makes no warranties or representations about the accuracy or completeness of the websites content or the content of any sites linked to this site and assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Website, (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from the Website, (iv) any bugs, viruses, trojan horses, or the like which may be transmitted to or through our Website by any third party, and/or (v) any omissions or errors in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Website. School of Business and Technology London does not warrant, guarantee, endorse, or assume responsibility for any hyperlinked website or other promotion, and School of Business and Technology London will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. No information or advice, whether written or oral, obtained by you from School of Business and Technology London or through or from the service shall create any warranty not expressly stated in the terms of use. As with the purchase of a product or service through any medium or in any environment, you should use your best judgment and exercise caution where appropriate.

    35. LIMITATION OF LIABILITY

    In no event shall School of Business and Technology London, or any subsidiary, parent, affiliate, officer, director, licensor, employee, supplier, distributor, reseller agent, owner, or operator of, be liable to you for any indirect, direct, special, punitive, incidental, or consequential damages whatsoever resulting from any (i) mistakes, errors, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of our Website, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from our Website, (iv) any bugs, trojan horses, viruses, or the like, which may be transmitted to or through our Website by any third party, and/or (v) any omissions or errors in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, emailed, or otherwise made available via the Website, whether based on warranty, tort, contract, or any other legal theory, and whether or not the company is advised of the possibility of such damages. The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction.

    You specifically acknowledge that School of Business and Technology London shall not be liable for user submissions or any third party's offensive, defamatory, or illegal conduct and that the risk of harm or damage from the foregoing rests entirely with you. The Website is controlled and offered by School of Business and Technology London from its facilities in the United Kingdom. Those who access or use the Website from other jurisdictions do so at their own volition and are responsible for compliance with local law.

    36. PLAGIARISM

    Academic dishonesty covers any attempt by a student to gain unfair advantage (e.g. extra marks) for her/himself or other students by unauthorised means. Examples of such dishonesty include collusion, deceit, plagiarism and cheating in examinations.

    Collusion includes, but not limited to, the conscious collaboration, without official approval, between two or more students in the preparation and production of work, which is then submitted as individual work. In cases where one (or more) student has copied from another, all students involved may be penalised.

    Deceit includes misrepresentation or non-disclosure of relevant information, including the failure to disclose any cases of work being submitted for assessment which has been or will be used for other academic purposes.

    Plagiarism is the act of using other people's words, images etc. as if they were your own. In order to make clear to readers the distinction between your words, images etc. Cheating is defined as any attempt to gain an unfair advantage in an assessment (including examinations), or assisting another student to do so. It includes: copying from other candidates, collusion, impersonation, plagiarism, and unauthorised access to unseen examination papers.

    It is in the best interests of all students of the School of Business and Technology London to maintain the good reputation of its awards. Your co-operation is expected in actively protecting the integrity of the assessment process. It is the duty of all students to School of Business and Technology London to have high personal standards of academic honesty in their studies and to report any instances of malpractice of which they become aware.

    37. TERMINATION

    We may terminate the Agreement set out in these Terms if: (a) you are in material breach (including non-payment) of any provision of these Terms which is not remediable or, if remediable, is not remedied with a period of thirty (30) days after we have given notice to you requiring such breach to be remedied. In such circumstances, we will be permitted (without liability) to procure that we suspend the provision of the Services to you and your Online Access until such a breach has been remedied; (b) you appear to be unable to pay your debts (whether within the meaning of section 268 of the Insolvency Act 1986, or upon any other reasonable grounds including without limitation where a debt owing by you to us or to a third party has become due and payable and has not been met on the due date therefore), or you present or you have presented against you a bankruptcy petition or a bankruptcy order is made against you, or you take any formal step to implement an individual voluntary arrangement (within the meaning of the Insolvency Act 1986); (c) you carry out any unauthorised act with regard to the course(s) which infringes our Intellectual Property Rights. If the Agreement is terminated as set out in these Terms, you must (a) return the Materials and Software to us; (b) destroy all copies of the Software including any Software stored on the hard disk of any computer under your control; and (c) cease using the Services and Online Access immediately.

    38. JURISDICTION AND LITIGATION

    This Agreement is made subject to the laws of England. You agree that any dispute arising under a term of this Agreement shall be subject to the non- exclusive jurisdiction of the courts of England. Our terms and conditions are updated periodically. We encourage and recommend you navigate through our terms and conditions from time to time. This will help you to be abreast of the updates and changes.

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